Shipping Policy

Shipping Policy

Thank you for shopping at Round Hill Music Co. We want to make sure that your shopping experience is as smooth as possible, so here is everything you need to know about our shipping process:

Processing Time

  • All orders are typically processed within 1-2 business days with the exception of holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in processing your order.

Shipping Rates & Delivery Estimates

  • Standard Shipping: 3-7 business days.

  • Expedited Shipping: 2-4 business days.

  • Express Shipping: 1-2 business days.

We offer FREE U.S. standard shipping on orders over $50. Orders under $50 will have a $5 flat rate shipping cost.

Shipping Destinations

  • We currently ship to the U.S. and select international locations.

  • For international shipping, please note that any customs fees, import duties, or taxes are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track your package through the carrier's website or via the link provided in the email.

Packaging

  • Your guitar or accessories will be carefully packaged to ensure they arrive in perfect condition.

  • For guitars and large items, we use sturdy boxes with added padding to prevent damage during transit.

Damaged or Lost Items

  • If your item arrives damaged or is lost in transit, please contact us within 48 hours of receiving your order or notice of lost package. We will work with the carrier to resolve the issue.

Address Accuracy

  • Please ensure your shipping address is correct before finalizing your order. We are not responsible for items delivered to incorrect or incomplete addresses.

Free Shipping

  • We offer free standard shipping on orders over $50. This applies to U.S. domestic orders only.

Returns & Exchanges

For more information about returns and exchanges, please visit our Returns page

If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer service team at hello@roundhillmusicco.com